Island Concepts acts as an agent between individual villa owners and our clients. Accordingly, by letting holiday accommodation, the client acknowledges that the contract entered is between them and the owner. The agent's responsibility is to ensure the client is satisfied with their chosen villa and will often act as a go between for service related issues and/or when relevant communication between hirer and owner is difficult or unfeasible.

Island Concepts does its utmost to ensure that every aspects of the homes we place our clients in meets exacting standards. We go to great lengths to ensure that all our clients are happy with the accommodation and the services we provide. There is occasionally a gap between expectations about staying in a villa in Bali and the reality. Certain aspects of tropical living should be considered, especially if one is a first time visitor to Bali.

Contract
PT Island Concepts Indonesia Tbk. hereinafter referred to as "Agent", acts on behalf of the property owners that is represents. The contract entered into is between the owner of the holiday accommodation and the holidaymaker, hereinafter referred to as "The hirer". The contract is not effective until required payment has been received and confirmation has been sent to the hirer.

Seasons
Agent categorizes the year into three (3) seasons. While some villas utilize the three (3) -season structures for pricing; currently most villas have a HIGH season price that encompasses peak and high season, and then a LOW season price.

Payments
A deposit of 50% of the rental amount must be received by Agent within two (2) working days after the relevant invoice and payment instructions have been given to the hirer. If a deposit is not received within this time, the booking will be cancelled.

Final payment is required 45 days prior to arrival (60 days for Christmas/New Year bookings) or immediately if booking is made less than 45 days prior to arrival (or 60 days in the case of Christmas/New Years bookings).

In the case of bookings made 45 days prior to arrival, full payment is required within two (2) working days, or on arrival, if less than two (2) working days, whichever comes first.

All payments must be made in USD. Payments options are:
1. Telex Transfer All charges incurred for Telex Transfer transactions will be borne by the hirer.
2. Credit Card All payments made by credit card (Visa and MasterCard only) will be subject to a 3% saadditional charge.

Payments by Travelers Cheques, other currencies or personal cheques, will not be accepted.

In the case of last minute bookings, where is it impractical or very difficult for the hirer to make a deposit by TT, we will accept cash (post 1996 and unmarked USD banknotes) on arrival. However, a credit card authorization form will need to be used to ensure deposit requirements are met. This form will need to be accompanied by photocopies of both sides of the credit card, a photocopy of holders passport, and written authorization. The funds will be held as security and that the transaction will be reversed only upon receipt of alternative payment as agreed with Agent.

All clients will be asked to sign a Waiver of Liability and a credit card authorization form, which will allow the Agency to charge the card any charges that clients incur while at the villa.

Be aware that security deposits are required for some villas. If required, a deposit will be requested by the villa manager on arrival and will be refunded in full on the day of departure, unless damages/repairs need to be performed, in which case refunds will be made, less the cost of damages.

Cancelations
If the reservation is cancelled 61 days or more prior to arrival (91 days for Christmas/ New Year bookings), deposits will be refunded in full less US$500.00 OR 20% of monies received (whichever is greater).

Reservations cancelled less than 61 days prior to arrival are subject to a complete forfeiture of deposit to compensate Agent for the time and effort involved in making a booking and to compensate the owner for the loss of other potential bookings that have turned down once a booking has been confirmed.

Notice of cancellation must be received by Agent in writing.

Final payments are non-refundable.

All clients will be asked to sign a Waiver of Liability and a credit card authorization form, which will allow Agent to charge the card any charges that clients incur while at the villa.

Changes to Bookings
IA US$50.00 administration fee will apply to each change after a booking has been confirmed. Changes cannot necessarily be accommodated in all cases.

Provisions and Staff
All villas we represent have a minimum of two domestic household staff. All our properties are fully equipped with bed linens, towels, cooking utensils etc.

Booking Size
Our policy for bookings in which the value of the villa rental is over US$1,000 is to provide complimentary airport pickups / drop offs for our guests. Under that value we unfortunately have to charge for this service.

We strongly recommend the use of a car and driver during your stay (please see reasons outlined in transportation guidelines). If you don t rent a car and driver for the duration of your booking, you will be charged US$15 for each airport transfer (pickups / drop offs, maximum 4 PAX each).

Evens and Parties
Normal bookings are for vacation purposes and special permissions must be obtained for functions where the number of people in attendance exceeds 150% of the capacity of the villa. Also clients should be aware that these are private villas located in residential neighborhoods and, as such, not all functions or events can necessarily be accommodated. Much depends on the vagaries of the neighborhoods residents.

If you are planning to hold an event such as a wedding or any large congregation of people at your villa it would be best to bring this to Agent’s attention as soon as possible.

Please be aware that normally Agent will not accept a booking involving a function without prior confirmation that a function coordinator has been employed. Agent can recommend a suitable coordinator where required.

Agent have rules governing villa usage for events and parties and a surcharge of up to the equivalent of a nights rental price is applicable, in addition to a local community (Banjar) fee.

Damaged or Looses
The hirer is responsible for leaving the property in good order and in a clean condition. The hirer further undertakes to pay for any damages or losses incurred during occupation. Agent reserves the right to repossess the property if the hirer or a member of the party has caused excessive damage.

Number in Parties / Suitability
The numbers of persons occupying a property must not exceed the maximum number stated in the booking confirmation. Agent reserves the right to refuse any booking, which, in its opinion, is unsuitable for the property concerned.

Liability
Agent will not accept responsibility for any injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by or arising out of the use of the property, plumbing, gas, electrical or otherwise, and exceptional weather conditions. Further, no responsibility is accepted for the personal belongings, car, and its contents of the hirer or any member of the party during the holiday.

Complains
If the hirer considers that he/she has cause for complaint concerning a property, the matter should be taken up with the Villa Manager who in turn will notify Agent. In such cases, if Agent considers the complaint valid, a partial refund may be offered. This will have to be discussed and approved by the relevant villa owner and may take several weeks to finalize. No liability shall arise beyond the refund of the monies paid. Agent will not entertain claims lodged by the hirer upon departure or after return home when it is no longer possible to investigate the complaint effectively.